Bondable Help Centre

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Bondable Help Centre

Agent FAQs

Agent FAQs

General

Are there any associated costs for agents?

Does Bondable offer support?

What happens if Bondable goes out of business?

What would happen when we need to organize for Bond Transfer?

Could a Renter that is a current leaseholder sign up to Bondable and then have their current bond refunded by RTBA?

What if I want to use Bondable for my next rental property?

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Subscription

How long does the renter pay their Bondable subscription?

If a renter cancels their subscription, does any of the subscription payments go towards their bond or do they need to pay the whole bond amount to lodge with the RTBA?

Does Bondable cover more than 4 weeks rent for homes with higher bonds?

What happens if the renter stops paying their subscription?

Availability/Eligibility

Is Bondable available Australia wide?

Can I apply for Bondable if I have a private landlord rather than a property manager?

Do all renters need a Bondable subscription if there are multiple tenants?

Is Bondable available for Commercial properties?

Is there a minimum rental term to be eligible for Bondable?

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Claims/Mediation

How do I lodge a claim?

How does Bondable's digital mediation process work?

How does immediate claim payments work?

What happens if the property is damaged by the renter?

What happens when the loss / claim exceeds the amount guaranteed by Bondable?

How does Bondable's digital mediation service settlement work?

Does Bondable seek the claimed funds back from the Renter if there is a claim and the renter is held liable?

Are property managers ever denied a claim?

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