What happens when the loss / claim exceeds the amount guaranteed by Bondable?

In the event the outstanding amount is greater than the amount guaranteed by Bondable, the claim process still applies, however, if the settlement between the parties is greater than the bond guarantee amount then the tenant will need to agree to make payment to the landlord and Bondable for our portion. If they do not agree, the matter would then qualify as a dispute and would need to proceed to tribunal.