Agent Support
Find answers to frequently asked questions if you are a property professional using Bondable.
Claims/Mediation
- How do I lodge a claim?
- How does Bondable's digital mediation process work?
- How does immediate claim payments work?
- What happens if the property is damaged by the renter?
- What happens when the loss / claim exceeds the amount guaranteed by Bondable?
- How does Bondable's digital mediation service settlement work?
- Does Bondable seek the claimed funds back from the Renter if there is a claim and the renter is held liable?
- Are property managers ever denied a claim?
Subscription
- How long does the renter pay their Bondable subscription?
- If a renter cancels their subscription, does any of the subscription payments go towards their bond or do they need to pay the whole bond amount to lodge with the RTBA?
- Does Bondable cover more than 4 weeks rent for homes with higher bonds?
- What happens if the renter stops paying their subscription?
General
- Are there any associated costs for agents?
- Does Bondable offer support?
- What happens if Bondable goes out of business?
- What would happen when we need to organize for Bond Transfer?
- Could a Renter that is a current leaseholder sign up to Bondable and then have their current bond refunded by RTBA?
- What if I want to use Bondable for my next rental property?
Availability/Eligibility
- Is Bondable available Australia wide?
- Can I apply for Bondable if I have a private landlord rather than a property manager?
- Do all renters need a Bondable subscription if there are multiple tenants?
- Is Bondable available for Commercial properties?
- Is there a minimum rental term to be eligible for Bondable?