I'm not getting the six digit code, what do I do?

If you're not receiving your two-factor authentication (2FA) code during the signing process, it could be due to a few common issues. Here’s a step-by-step guide to help you troubleshoot and resolve the issue.

✅ 1. Check the mobile number

• Make sure the correct mobile number has been entered on the Signee page.

• To verify, review the signee details above the agreement.

• If you spot a mistake, correct the number and re-send the agreement.

📌 Note: Entering the wrong number—even by one digit—will prevent the 2FA code from being delivered.

🚫 2. Don’t use landline numbers

• Landline numbers are not supported for 2FA.

• Each signee must have a unique mobile number and email address to complete the verification process.

• If a landline has been entered, update the contact details with a mobile number and re-send the agreement.

📶 3. Check mobile reception

• Poor reception can block the delivery of your 2FA code.

• If this may be the issue:

  • Restart your phone

  • Make sure you have strong signal coverage

  • Then, click Resend on the 2FA screen

🔒 4. Check for blocked SMS senders

Some devices or network settings may block verification messages. Try the following to troubleshoot:

• Insert the SIM card into a different device

• Text START to AUTHMSG

• Ensure no numbers are blocked and Do Not Disturb is turned off

• Confirm that you are receiving other SMS messages

• Reset your device’s network settings if issues persist

These steps often resolve issues with blocked or undelivered SMS.

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