Why Are My Customers Not Receiving Emails?

If your customers are reporting that they haven't received emails from your campaigns or communications, there are several common reasons why this might be happening and steps you can take to resolve the issue.

Common Causes

Incorrect Email Addresses The most frequent cause is simply that the email address was entered incorrectly during signup or data collection. Even a small typo can prevent delivery.

Spam Filtering Email providers use sophisticated spam filters that may automatically redirect legitimate emails to spam or junk folders. Automated emails and no-reply addresses are particularly susceptible to being filtered.

Suppression Lists If an email address has been marked as spam by the customer or has bounced repeatedly, it may have been automatically added to a suppression list, preventing future emails from being delivered.

How to Resolve Email Delivery Issues

Step 1: Verify Email Accuracy

Please double-check that the customer's email address is spelled correctly. Look for common mistakes like:

• Missing letters or extra characters
• Incorrect domain extensions (.com vs .co.uk)
• Spaces or special characters that shouldn't be there

Step 2: Check Spam/Junk Folders

Ask your customer to check their spam, junk, or promotions folders. Many legitimate emails end up here due to automated filtering systems.

Step 3: Request Email Whitelisting

Ask your customer to whitelist noerply@hutly.com. Further instructions can be found here.

Need Additional Help?

If you've tried these steps and your customer still isn't receiving emails, please contact our support team with:

• The customer's email address
• When the email was supposed to be sent
• Any error messages you've received

Our team can investigate further and help resolve any technical delivery issues.