Frequently Asked Questions

• Are plans charged per person or per agency?
• Can I cancel anytime?
• Are unused form download/envelopes carried forward as credit into the next billing period?
• Can contracts be sent to two or more signees with the same email address or phone number?
• Does signing work on mobile phones or just computers?
• Do my renters / owners / buyers / sellers need to scribble a signature?
• Can I change my utility partner at any time?
• Do I need to accept Hutly's terms and conditions to use Vicforms?

• Vicforms subscription plans are billed and measured per agency

• Yes! Simply reach out to our team at vicforms@reiv.com.au for any subscription based requests.

• No, your subscription usage resets each month

• To ensure authenticity and legal compliance you must use a unique email and phone number for each signee

• Yes, Hutly's One Touch signing has been designed to work on mobile devices, as well as computers

• No, signing using Hutly One Touch is as simple as clicking a button. Because the signing event is recorded using Distributed Ledger Technology there is no need to manually scribble a signature.

• Yes! You can access these settings from the "Utility Referrals" section of VicForms

• Yes, This is essential because, for Hutly to provide services to the REIV and its members, data must pass through Hutly's systems. Additionally, from time to time, Hutly is requested by signees and/or agency staff to assist with supporting VicForms.

• Yes - you can absolutely use One Touch for tenants with international mobile numbers! Just remember to add the relevant country code in front of the number in the Vicforms mobile section.