---
title: I'm not getting the six-digit code during the signing process, what do I do?
description: If you're not receiving your two-factor authentication (2FA) code during the signing process, it could be due to a few common issues. Here’s a...
---
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# I'm not getting the six-digit code during the signing process, what do I do?
If you're not receiving your **two-factor authentication (2FA) code** during the signing process, it could be due to a few common issues. Here’s a step-by-step guide to help you troubleshoot and resolve the issue.
---
**✅ 1. Check the mobile number**
- Make sure the correct **mobile number** has been entered on the **Signee page**.
- To verify, review the signee details above the agreement.
- If you spot a mistake, correct the number and **re-send the agreement**.
📌 **Note:** Entering the wrong number—even by one digit—will prevent the 2FA code from being delivered.
---
**🚫 2. Don’t use landline numbers**
- **Landline numbers are not supported** for 2FA.
- Each signee must have a **unique mobile number and email address** to complete the verification process.
- If a landline has been entered, update the contact details with a mobile number and re-send the agreement.
---
**📶 3. Check mobile reception**
- Poor reception can block the delivery of your 2FA code.
- If this may be the issue:
- Restart your phone
- Make sure you have **strong signal coverage**
- Then, click **Resend** on the 2FA screen
---
**🔒 4. Check for blocked SMS senders**
Some devices or network settings may block verification messages. Try the following to troubleshoot:
- Insert the **SIM card** into a different device
- Text **START** to **AUTHMSG**
- Ensure no numbers are blocked and **Do Not Disturb** is turned off
- Confirm that you are receiving other SMS messages
- **Reset your device’s network settings** if issues persist
These steps often resolve issues with blocked or undelivered SMS.
If the above scenarios are not relevant to you, you can reach out to our Support Team for further assistance.[mailto:support@hutly.com](mailto:support@hutly.com)
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