Frequently Asked Questions - Vic Forms

Are plans charged per person or per agency?

• Vic Forms subscription plans are billed and measured per agency

Can I cancel anytime?

• Yes! Simply reach out to our team at support@hutly.com for any subscription-based requests.

Can contracts be sent to two or more signees with the same email address or phone number?

• To ensure authenticity and legal compliance you must use a unique email and phone number for each signee

Does signing work on mobile phones or just computers?

• Yes, Hutly's One Touch signing has been designed to work on mobile devices, as well as computers

Do my renters / owners / buyers / sellers need to scribble a signature?

• No, signing using Hutly One Touch is as simple as clicking a button. Because the signing event is recorded using Distributed Ledger Technology there is no need to manually scribble a signature.

Can I change my utility partner at any time?

• Yes! You can access these settings from the "Utility Referrals" section of Vic Forms

Do I need to accept Hutly's terms and conditions to use Vic Forms?

• Yes, This is essential because, for Hutly to provide services to the REIV and its members, data must pass through Hutly's systems. Additionally, from time to time, Hutly is requested by signees and/or agency staff to assist with supporting Vic Forms.

Can I use an international number with One Touch?

• Yes - you can absolutely use One Touch for tenants with international mobile numbers! Just remember to add the relevant country code in front of the number in the Vicforms mobile section.
  
  

Need Help? Email support@hutly.com