How do I re-activate ADL Desktop after paying my invoice?

Reactivating ADL Desktop After Paying Your Invoice

🚀 Changes to Our Payments Process

With the move to ADL Online, we’ve upgraded how payments work to make life easier for both you and our payments team.
No more manual processing – your invoice payment now links directly to our cloud-based ADL Online platform, giving you a smoother, faster, and more efficient experience.

💻 Why ADL Desktop Access Isn’t Automatically Restored

Here’s the catch: while your payment instantly connects with ADL Online, ADL Desktop is a locally installed program sitting on your computer.
Because it’s not connected to the cloud, there’s no magic button to automatically reactivate your Desktop account once you’ve paid your invoice.

🙋 What To Do If You Still Need ADL Desktop

If you’ve paid your invoice and still need Desktop access, simply reach out to our friendly support team at support@adlforms.com.
We’ll:
✨ Renew your Desktop access
✨ Email you a new registration code

🔮 A Heads-Up on ADL Desktop’s Future

ADL Desktop is still available right now, but it will be retired in the future. To keep things seamless and to ensure access to fully compliant forms, we highly recommend getting set up with ADL Online if you haven’t already.

Just remember - access to ADL Online is included in your subscription at no additional charge.

👉 Ready to make the move?

Check out our Knowledge Base article on How to Sign in to ADL Online.

As an active ADL Desktop customer, you already have an ADL Online account set up and waiting for you.

All you need to do is:

Go to the ADL Online login page.
Click on the Sign in button located in the top right corner of the screen
Enter your username
Click “Forgot password”.
Reset your password.
Log in and start using ADL Online for the very first time! 🎉

Need assistance?

We're here to help:

🌐 Knowledge Base
🤓 Book a training session
📧 Email: support@adlforms.com