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How do I fix an error in my template?

✍️ How to Fix Errors in Templates in ADL Online

From time to time, you might see errors when generating a form using a saved template in ADL Online. This usually happens when a bug in the form has already been fixed, but your old template still holds onto the outdated version.

📸 Why Templates Can Cause Errors

Here’s what happens behind the scenes:

  • Errors may appear in forms from time to time.

  • Our team fixes the bug that is causing the error, and the live form is updated in ADL Online.

  • But… templates created before the fix may not always automatically update.

👉 The result? Even though the form has been corrected, your old template may still carry the error.

Working out if your template is carrying the error

✅ Step 1: Try Without the Template

The quickest way to check is to create the form from scratch instead of using a saved template.

If the issue disappears, then the error was caused by the outdated template.

 ✅ Step 2: Create a New Template

Once you know the form works properly, create a new template. This ensures you’re always working with the most up-to-date version.

✅ Step 3: Still Seeing Errors?

If the error continues even when using a new form or template:

  • Reach out to our support team.

  • Provide details of the form and template you were using.

  • We’ll investigate the issue further and help resolve it.

👋 Need Help?

We’re here for you: