How Do I Add or Remove Seats From My Subscription?

👥 How Do I Add or Remove Users from My Subscription?

🔧 Managing Your Subscription

At ADL Online, we know your needs can change. Sometimes you might need extra users (seats) to expand your team, and other times you may want to reduce them. The good news: you can manage this yourself directly from your subscription settings.

📈 Adding Additional Seats/Users

Need more users? It’s simple:

1. Navigate to Settings in the left-hand panel

2. Scroll down and click on Subscriptions

   

3. Under your current subscription plan, click Manage Subscriptions

   
4. Scroll to the Additional Seats button at the bottom of the screen and click on the arrow to proceed
   
   

      5. Follow the prompts to upgrade your plan and add more seats to your subscription

💡 Tip: If you’re trying to invite a new user to your account and you’re unable to, it may be because you’ve already reached the maximum number of seats included in your subscription. To fix this, you’ll need to add additional seats as shown above.

📉 Removing Seats / Downgrading

Want to scale back? You can downgrade your plan anytime:

1. Go to Manage Subscriptions (as above)

2. At the top centre of the screen, click the purple “Downgrade Plan” button

1. Follow the prompts to complete your downgrade

🙋 We Hear You!

We understand that team sizes change — projects evolve, roles shift, and sometimes you simply don’t need as many seats. That’s why we’ve made it easy to adjust your subscription up or down whenever you need.

📌 Points to Note:

• 🗓️ Annual means annual — your subscription always runs on a yearly cycle, whether you choose to pay monthly or annually.

• ➕ Adding seats is flexible — when you add seats, the cost is calculated on a pro-rata basis for the time left until your renewal.

• ➖ Downgrades take effect later — if you reduce seats, the new lower cost won’t apply until your next subscription renewal date.

• 💺 Seats drive the cost — your renewal price is based on the number of seats in your subscription, not how many users you’ve set up in your account.

• ⚖️ Use them or adjust them — if you’re paying for more seats than you’re using, you’ll still be charged for them. To save, make sure you downgrade your seat count before renewal.

💡 Looking Ahead

Our goal is to keep subscription management as flexible and transparent as possible. Whether you’re scaling up or trimming back, you’re always in control.

Need help or have questions? We’re here to support you:

🌐 Knowledge Base: Click Here
🤓 Training Sessions: Book Here
📧 Email: support@adlforms.com