Can I remove Landlord contact details from NSW leases?

Overview

We are sometimes asked by agencies whether landlord contact details can be removed from leases, or whether they can be replaced with ‘Care of [Agency Name]’. This article explains the legal requirements under New South Wales tenancy law and what is permissible when preparing a Residential Tenancy Agreement.

Legislative Requirements

Under section 27(1)(a) of the Residential Tenancies Act 2010 (NSW):

• A landlord must include their name; and

• They must provide either:

  • a telephone number, or

  • other contact details (for example, an email address).

If the landlord has appointed an agent:

• The landlord does not need to provide their business or residential address; and

• The agent’s business address can be listed instead.

What can be omitted or replaced

• The landlord must always be named.

• The landlord can choose to provide either a mobile number or an email address (not necessarily both).

• The address can be replaced with the agent’s business address if the landlord has appointed an agent.

What cannot be removed

• You cannot omit both the mobile number and the email address. At least one valid contact method must be present, in addition to the landlord’s name.

Example – “Care of [Agency Name]”

It is permissible to:

• List the landlord’s name; and

• Use the agent’s business address in place of the landlord’s address;

• Provide either the landlord’s phone number or email address.

It is not permissible to replace the landlord’s name entirely with “Care of [Agency Name]”.

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